What is the Community Support Services Network in London and Middlesex?

We focus on promoting independent living through prevention, early intervention, self-management, and health and wellness services such as nutrition, personal, social and palliative supports for the populations identified below. Community Support Service providers in London and Middlesex work together through a centralized intake to deliver services in the areas of nutrition and personal and social supports for seniors (55+), adults with disabilities, brain injury, or dementia as well as their caregivers.

Services available in London Middlesex include:

Meals and Nutrition:

  • Community Dining
  • Hot, Fresh or Frozen Meals on Wheels

Education and Supports:

  • Adult Day Program
  • Individual and Group Support
  • Education
  • Information and System Navigation, Caregiver Support

Safety and Reassurance:

  • Visiting & Telephone Reassurance
  • Education & Behavioural Supports
  • Support on Hospital Discharge
  • Personal Emergency Response System

Health and Wellness:

  • Social Programs
  • Group Fitness
  • Self-Management
  • Bathing
  • Health and Education
  • Falls Prevention

Support in the Home:

  • Personal Support
  • House Keeping
  • In-Home Meal Preparation
  • In-Home Exercise
  • Respite
  • Caregiver Relief


  • Medical
  • Social
  • Errands
  • Escorts

Intensive Support Programs:

  • Assisted Living
  • Adult Day Programs
  • Overnight and Day Respite
  • Supportive Housing

Specialized Services:

  • Memory Loss/Dementia
  • Acquired Brain Injury
  • Adults with Developmental Disability

Why contact Central Intake?

  • Less time researching options
  • One place to call as a resource
  • The client only has to tell their story one time
  • Confidence in knowing you or your client will be assessed for, and easily connected to a system of services

Our friendly, skilled team of Intake Coordinators are happy to connect by phone and understand the client’s needs, share information on services that are best suited to meet those needs and in a single conversation gather all the information to register the client for those services with the different Community Support Service agencies in London Middlesex.

What do caregivers, clients and healthcare providers have to say about Central Intake?

“I was so relieved to get things set up. I needed help with this as I didn’t know what was needed. It’s been so smooth and people have been very supportive and understanding. I have appreciated being involved in setting up the services I need. That’s been key in my recovery. I still have a long way to go, but having the services and easy contact has helped me.”


“I was overwhelmed with the task of setting this up and the multitude of people I had to speak to. Being an only child and living away from the area made that more of a challenge. My experience was good and you helped me to navigate the system. It is very confusing and overwhelming to know who to contact. Meals on Wheels was set up and went smoothly as was Lifeline. We made a quick connection and services were in place for my father very quickly.”

Family Caregiver

“The benefits of the project have been fabulous as a provider. For clients, they are receiving a full, well-rounded intake where they only have to tell their story once before receiving service(s) and if they are receiving services from more than one provider, again, their story is only told once. As a provider, we reap the benefits of receiving full and complete information which better informs us of the needs of the client so service can be provided in a more timely, efficient and informed manner.”

-CSS Provider

Referral Form

* Indicates a Required Field

Is the client aware this referral is being sent and has consent been given from the client to share information with Central Intake and with other CSS Providers?*

We are happy to provide anyone with program information, however before making any referrals we require consent from the client or appointed Power Of Attorney/Substitute Decision Maker

What community support service(s) are you interested in? please check at least one.

Client/Caregiver Information:


Caregiver/Emergency Contact

Referral Source Information:(complete only if being referred by an organization)
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Thank you for your referral. We prioritize referrals in the order we receive them and will get back to you as soon as we can. More information about London Middlesex Community Support Services is available at this link